We want you to be completely satisfied with your purchase from Al Ansar Traders. If, for any reason, you are not satisfied with your order, we offer a straightforward return and refund policy.
Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
The request for a refund must be made within 7 days from the date of purchase.
The product must be unused, in its original packaging, and in the same condition as received.
Refund Process
To initiate a refund, please follow these steps:
Contact our customer support team at (contact no) with your order number and reason for the refund.
Our team will guide you through the return process and provide you with a return authorization, if applicable.
Once we receive the returned item, we will inspect it and notify you of the approval or rejection of the refund.
If approved, the refund will be processed to your original method of payment within 2 business days.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund, as appropriate.
Contact Us
If you have any questions about our refund policy, please contact us at alansartrader@gmail.com.
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